At The Gap Group, the Gap Survey Analytics (GSA) is the product line for satisfaction surveys. GSA has combined the administration of satisfaction surveys with next generation tools to analyze your survey results. GSA provides a powerful analytics tool that is simply designed with streamlined views of your results to pinpoint areas of dissatisfaction enabling your team to focus improvement efforts where they will have the greatest impact. The technology is powered by a cloud-based business intelligence tool allowing users access to the data from anywhere.

GSA provides you with:

• An affordable yet comprehensive solution for satisfaction surveys
• Organization specific dashboards and reports
• Drill-down reporting specific to the needs of your organization
• Presentation ready charts and graphics
• Cloud-based access to data and metrics

GSA features include:

• Simple and intuitive charts and graphs representing relevant data
• Top Box Scores
• Net Promoter Score (NPS)℠
• Goal charts
• Control charts
• 4-tile grid option to view control and goal charts
• Ability to view and drill down respondent comments directly in the Comment Dashboard
• Quickly identify survey respondents that would like to be contacted in the Comment Dashboard
• Ability to view # of bad addresses in the Admin Dashboard
• Save and manage “My Custom Views”
• Change the default view to any saved view
• Export views and data (JPEG, PDF, or Excel)

GSA provides satisfaction surveys for:

• Patients at medical practices/groups (CG-CAHPS)*
• Healthcare providers and staff
• Employees in any industry

*Conducting patient satisfaction surveys will be an integral component of quality of care reporting in the Merit-Based Incentive Payment System (MIPS). Click here to read more about the MIPS reporting requirements, performance period and payment adjustments.

GSA is unparalleled in its approach to survey analytics. Change the way that you analyze your survey results, Contact Us today for a free demonstration of the GSA tool.
 

Net Promoter and NPS are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

Organizational Dashboard